The "Reply All" button might be one of email's most dangerous features. While it occasionally serves a legitimate purpose, it's more often a source of inbox chaos, professional embarrassment, and workplace frustration.

As we embrace new advancements, we must also focus on developing and cultivating the protocol profession for the future—ensuring that the next generation of professionals is equipped with the knowledge, skills, and support they need to continue the work we’ve done while pushing the field forward in new and exciting ways.

Cell phones are everywhere—and for good reason. They keep us connected, informed, and entertained. Most of us carry them constantly, making them a fixture in both our private and public lives.

But with constant connectivity comes a need for thoughtful etiquette. How we use our phones says a lot about how we regard the people around us.

The basics of virtual meetings and remote work may seem second nature by now—but for many, they’re still a source of anxiety. Whether you’re new to the workforce or transitioning from an in-person role to a remote environment, showing up as your best professional self on screen takes intention and awareness. Here's how to do it with confidence and class.

It's surprising that I've never come across graphics like the one pinned to this post before, even though variations of it have reportedly circulated online for years. I truly hope this all started as a joke. However, as an etiquette trainer, I feel compelled to clarify the truth about what your cutlery should – and shouldn’t – be communicating to those serving you during a meal.

In today’s digital world, many customer service systems are either initiated by or fully run by chatbots, which are powered by AI. As these bots become a more frequent part of our daily lives, it's important to consider how we should conduct ourselves when engaging with them.

This is a question I often hear in my etiquette courses: How do I show my personality but still follow a business dress code?

One of the interesting elements of Severance is how it portrays the culture of Lumon Industries, particularly the use of formal and informal names. The show’s writers effectively illustrate a status-oriented environment—one that emphasizes respect through recognition of hierarchical structures.

It can be difficult to maintain civility in the midst of all of the arguments and comments that proliferate online. How do you keep from giving oxygen to those determined to engage in battle on social media channels?

Always, but especially during National Protocol Officers Week, I send my gratitude to fellow protocol professionals for your tireless work!

A recent question in a news advice column that caught my eye was from a reader who wrote in wondering if the host of a dinner party was obligated by etiquette rules to provide a different first course because the reader did not like cold cucumber soup. To quote some of my favorite etiquette podcasters: “Bonkers!”

Are hand-written notes the next thing that we will delegate to AI robots?

Interruptions can create an environment in which others do not feel valued or included, whether in the workplace or in social settings. How might we consider our own behavior to minimize interrupting or being interrupted in our communications?

Why is it important that we receive compliments with graciousness?

EDI statements are part of nearly every current job posting. How does the use of jargon conflict with goals for inclusion?

Many gift giving holidays are just around the corner. How can we make them beautiful while also considering sustainability?

Dug from “Up” does not approve of strong fragrances! How should these be handled in the workplace?

Dress codes can vary across industries, but some things seem to take “casual” a bit too far.